Geral Van Dielen : Work Experience
Problem Management Consultant (non-paid Volunteer) at Community of Christ- Saint Louis, MO
Worked with the Executive Leadership Team to select KPIs and reporting metrics, implement CSI methodology in the organization and execute a portfolio of projects to improve stakeholder satisfaction.
Conducted End-User Needs Analysis for all major Congregational Services (Worship, Pastoral Care, Sunday School, Ministerial Alliance, Community Service,Inter-Generational Mentoring and Fellowship Building).
Created Statement of Work, MS Visio process flows and project plans for 4 major projects to better meet stakeholder needs: Christian Ed Services definition and re-launch, New Pastor Selection and Leadership Transition, New Hymnal Procurement and Launch, and Self-Service Congregational Service Request web page. Performed comprehensive Stake-Holder Analysis.
Developed data standards and new data maintenance flows for membership master data.
Completed Educational Services Re-Launch and Pastor Transition Projects. Service Request web project is in execution. The New Hymnal launch is in Monitoring & Control.
Problem Management Consultant at IBM- Saint Louis, MO
Continuous Service Improvement Consultant at IBM/Sara Lee.
Currently working on Incident Resolution and Bakery Application Incident Management for all Mobile Sales and Manufacturing/Distribution applications.
Provided Application Service Transition Leadership and Support Process Training.
Responsible for Vendor Mobile Service (HW/SW) Coordination and Escalation.
Performed Problem Management analysis (Pareto Analysis) to identify improvement opportunities on mean-time-to-repair.
Performed Configuration Management on Mobile Architecture.
Reviewed and updated operations and support knowledge management and configuration tools, including break-fix cause categorization.
Performed Level-3 analysis on Incidents as needed (Mobile Sales, DEX, SBT, etc.).
Business Analyst / Project Manager at Charter- Saint Louis, MO
Consulted with Charter Communications SPMO to assess 2012 Capital Projects (12/11 – 1/12)
Completed chartering process and requirements documentation and vendor selection for project to develop video-asset search tool for national distribution.
Completed charter process and requirements documentation for Charter Business sales automation and provisioning tool.
Sr. Project/Portfolio Manager at Sara Lee Corporation- Saint Louis, MO
Served as Executive Liaison for Bakery Portfolio Management (Budget impact of new initiatives, ETC, EAC)
Assessed IT and business process integration cost for acquisition of Butterkrust Baking (Sudbury, PA).
Assessed IT and business process integration cost for International Baking (Los Angeles, CA).
Planned and managed Project to replace hardware and application architecture for 4434 route operators.
Managed Project to consolidate EDI translators for all Sara Lee divisions.
Managed the insourcing of all Sara Lee Value-Added-Network messaging contracts to an AS2 solution, which resulted in a $250K annual savings in EDI services.
Managed the migration of all EDI partnerships to implement GTIN.
Managed the integration of Sara Lee International Baking to corporate systems.
Terminated all vendor contracts to the subsidiary, which saved $1M annually in HW/SW maintenance and IT labor.
Designed Sara Lee IT Controls and Processes for SARBOX compliance, including SAP transport migration automation tool.
Developed support training, call flow and SLAs for field sales processes, which provided transition support without increasing support staffing.
PMO Program Manager at Earthgrains- Saint Louis, MO
Served as Executive Liaison for total IT Portfolio Management (Budget impact of new initiatives, ETC, EAC).
Designed and staffed the SAP Training Center to support SAP MM, PC, AM, PM modules.
Managed and prioritized portfolio and resource schedule for all IT development projects.
Managed the Metz Bakery systems acquisition integration and hardware (AS400 to MVS, AIX and MS Net) migration, saving $3M annually in HW/SW maintenance and IT labor.
Managed web solution for product data publication and synchronization with Wal-Mart, which accelerated new product approval process.
Managed all master data control record and report changes for all internal sales organization changes, including Data Warehousing/Business Intelligence.
Implemented RFID solution for refrigerated and fresh bakery at warehouse and back office system, which made Sara Lee one of first 5% of Wal-Mart vendors to comply with their pilot.
Created and staffed the Ariba call-center for indirect purchasing automation, saving $500K in field labor.
Gerald Van Dielen's Education
University of Arizona-Bachelor of Secondary Education
Concentration: English
Worked with the Executive Leadership Team to select KPIs and reporting metrics, implement CSI methodology in the organization and execute a portfolio of projects to improve stakeholder satisfaction.
Conducted End-User Needs Analysis for all major Congregational Services (Worship, Pastoral Care, Sunday School, Ministerial Alliance, Community Service,Inter-Generational Mentoring and Fellowship Building).
Created Statement of Work, MS Visio process flows and project plans for 4 major projects to better meet stakeholder needs: Christian Ed Services definition and re-launch, New Pastor Selection and Leadership Transition, New Hymnal Procurement and Launch, and Self-Service Congregational Service Request web page. Performed comprehensive Stake-Holder Analysis.
Developed data standards and new data maintenance flows for membership master data.
Completed Educational Services Re-Launch and Pastor Transition Projects. Service Request web project is in execution. The New Hymnal launch is in Monitoring & Control.
Problem Management Consultant at IBM- Saint Louis, MO
Continuous Service Improvement Consultant at IBM/Sara Lee.
Currently working on Incident Resolution and Bakery Application Incident Management for all Mobile Sales and Manufacturing/Distribution applications.
Provided Application Service Transition Leadership and Support Process Training.
Responsible for Vendor Mobile Service (HW/SW) Coordination and Escalation.
Performed Problem Management analysis (Pareto Analysis) to identify improvement opportunities on mean-time-to-repair.
Performed Configuration Management on Mobile Architecture.
Reviewed and updated operations and support knowledge management and configuration tools, including break-fix cause categorization.
Performed Level-3 analysis on Incidents as needed (Mobile Sales, DEX, SBT, etc.).
Business Analyst / Project Manager at Charter- Saint Louis, MO
Consulted with Charter Communications SPMO to assess 2012 Capital Projects (12/11 – 1/12)
Completed chartering process and requirements documentation and vendor selection for project to develop video-asset search tool for national distribution.
Completed charter process and requirements documentation for Charter Business sales automation and provisioning tool.
Sr. Project/Portfolio Manager at Sara Lee Corporation- Saint Louis, MO
Served as Executive Liaison for Bakery Portfolio Management (Budget impact of new initiatives, ETC, EAC)
Assessed IT and business process integration cost for acquisition of Butterkrust Baking (Sudbury, PA).
Assessed IT and business process integration cost for International Baking (Los Angeles, CA).
Planned and managed Project to replace hardware and application architecture for 4434 route operators.
Managed Project to consolidate EDI translators for all Sara Lee divisions.
Managed the insourcing of all Sara Lee Value-Added-Network messaging contracts to an AS2 solution, which resulted in a $250K annual savings in EDI services.
Managed the migration of all EDI partnerships to implement GTIN.
Managed the integration of Sara Lee International Baking to corporate systems.
Terminated all vendor contracts to the subsidiary, which saved $1M annually in HW/SW maintenance and IT labor.
Designed Sara Lee IT Controls and Processes for SARBOX compliance, including SAP transport migration automation tool.
Developed support training, call flow and SLAs for field sales processes, which provided transition support without increasing support staffing.
PMO Program Manager at Earthgrains- Saint Louis, MO
Served as Executive Liaison for total IT Portfolio Management (Budget impact of new initiatives, ETC, EAC).
Designed and staffed the SAP Training Center to support SAP MM, PC, AM, PM modules.
Managed and prioritized portfolio and resource schedule for all IT development projects.
Managed the Metz Bakery systems acquisition integration and hardware (AS400 to MVS, AIX and MS Net) migration, saving $3M annually in HW/SW maintenance and IT labor.
Managed web solution for product data publication and synchronization with Wal-Mart, which accelerated new product approval process.
Managed all master data control record and report changes for all internal sales organization changes, including Data Warehousing/Business Intelligence.
Implemented RFID solution for refrigerated and fresh bakery at warehouse and back office system, which made Sara Lee one of first 5% of Wal-Mart vendors to comply with their pilot.
Created and staffed the Ariba call-center for indirect purchasing automation, saving $500K in field labor.
Gerald Van Dielen's Education
University of Arizona-Bachelor of Secondary Education
Concentration: English